A disabled MLA has described a “shambles” after being unable to board a plane.
Andy Allen had been travelling from Birmingham home to Belfast at the weekend when his Aer Lingus plane left without him.
He has contended the assistance he needs to board the plane on his wheelchair did not come.
Taking to the social media network X, he branded the incident as a “shambles”.
Mr Allen, a former soldier, has been using a wheelchair since he was seriously injured while he was serving in Afghanistan at the age of 19 in 2008.
What a shambles, @bhx_official. I arrived on time, but because I'm disabled and needed assistance to board, which never came, I was removed from the flight. Thanks for that, @AerLingus.
— Andy Allen MBE MLA (@AndyAllen88) September 22, 2024
He told the BBC that he had been due to get on an Aer Lingus flight to Belfast City Airport on Sunday but could not board.
He said that he sat on the tarmac ready to depart, and was later informed that there was a request for his luggage to be taken off the plane and that the plane was leaving without him.
Mr Allen was accommodated in hotel for the night and is due to fly home on Monday.
He said he wanted to speak out to highlight issues in travel for disabled customers and said it must be improved.
“In society as a whole there are things that need to be improved for disabled people, to ensure disabled people can play a full part in society and we aren’t prevented from being able to do so – whether that is accessing a building, going up in a lift or evacuating a building in a safe way,” he told the BBC.
“It’s devastating.
“How many other people have experienced it that haven’t felt they’ve been able to speak, that’s why I felt it was important to call it out.”
He added: “I’m not asking for special treatment, just a level playing field.”
Responding, Aer Lingus said the flight was operated by Emerald Airlines who have reached out to the customer directly to offer a “heartfelt apology” and started a full investigation into the incident.
“We sincerely apologise to this customer for the experience they had while travelling with Aer Lingus Regional, operated by Emerald Airlines,” a spokesperson said.
“Aer Lingus recognises the challenges faced by customers with disabilities and we are committed to doing all we can to assist all customers who require additional support.
“Emerald Airlines have reached out to the customer directly to offer a heartfelt apology for this incident and have commenced a full investigation.”
